Coventry City FC / Terms & Conditions
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Terms & Conditions

Ticket Use Terms and Conditions This ticket use policy (“Ticket Use Policy”) governs the use of tickets purchased online form the Official Online Ticket Office. If you make online purchases of tickets you will, in addition, be subject to the Ticket Purchase Policy. PLEASE READ THE FOLLOWING CAREFULLY BEFORE YOU PURCHASE ANY TICKETS FROM THE OFFICIAL ONLINE TICKET OFFICE For the purpose of clarity a ‘ticket’ is any medium used to gain access to the football stadium. This includes SMARTcards.

  1. Ticket holders and/or purchasers of tickets will be responsible for compliance and observance with this Ticket Use Terms and Conditions and with any ground regulations governing persons entering, present at or leaving the Ricoh Arena (the “Stadium”) as may be specified by Coventry City Football Club (“CCFC” or the “Club”) from time to time. Misconduct of the ticket holder or nominee, failing to adhere to this Ticket Use Policy or acting in a manner which the Club considers is detrimental to its interests or is likely in the reasonable opinion of the Club to bring football or the Club into disrepute shall permit the Club to confiscate of forfeit (in each case without compensation) the ticket, to prevent access to the Stadium for the fixture in question and/or to ban the ticket holder from attending future matches or other events at the Stadium for such time as the Club deems appropriate.
  2. All football match tickets are issued subject to (i) these terms and conditions (as the same may be amended, varied or changed from time to time), (ii) the rules and regulations from time to time of FIFA, UEFA, The FA Premier League, The Football Association and The Football League, as the case may be having regard to the competition in respect of which tickets are offered for sale, (iii) any ground regulations governing persons entering, present at or leaving the Stadium (as such regulations may be specified and amended, varied or changed by CCFC from time to time), and (iv) such additional rules and regulations as CCFC may adopt form time to time, all of which are hereby incorporated into the terms and conditions of the issuance of a ticket and called collectively the “Ticket Use Terms and Conditions”.
  3. CCFC will only give refunds on purchased tickets if the tickets are returned to the CCFC Ticket Office over 24 hours before the kick off of the match the ticket is valid for.
  4. CCFC reserve the right to price tickets and change the price of tickets for any match however they deem appropriate.
  5. Concessions may be offered on ticket pricing for Senior Citizens, Students, Junior and Disabled supporters. At the Clubs discretion you may be asked to provide proof of your concessionary status. Senior Citizen prices are valid for anybody aged over 60, and junior prices for anybody aged under 16 as at 31st August (where August is the 1st month of the season). Students are anybody in full time education. Disabled supporters are anybody who receives medium or higher rate mobility Disability Living Allowance. Anybody found to be using concession ticket unjustly to gain entry to a CCFC match will be liable to denied entry or ejection. No refund will be given.
  6. If the football match for which a ticket relates to is postponed or abandoned for any reason, the ticket shall remain valid for the rearranged match. Any person who does not wish to attend the rearranged football match shall be entitled to a refund and in the case of a postponement this will be the full face value of the ticket for the relevant match. In the case of an abandonment of the football match once the match has commenced such sum will be determined by CCFC, acting reasonably. Refunds will only be considered within 14 days of the announcement of the rearranged football match and will only be provided once the relevant ticket is returned to the CCFC Ticket Office. In no circumstances will CCFC be liable to pay any other sums to any persons in connection with a postponed or abandoned football match.
  7. If for any reason the date and/or time of a football match is altered after a ticket has been purchased it is the responsibility of the customer to ascertain the correct date and time of the fixture. CCFC will endeavour to make this information available as soon as any changes have been made. CCFC is under no obligation to give any form of recompense to anybody who misses a football match due to a date and/or time change.
  8. In the event of a ticket being lost, damaged or misplaced CCFC is under no obligation to provide a duplicate ticket.
  9. The purchase of a ticket constitutes an acceptance by the purchaser of, and an undertaking to be bound by and observe, the Ticket Purchase Policy and Ticket Use Terms and Conditions of CCFC.
  10. The resale of any tickets at more than face value is strictly prohibited. When purchasing the ticket, you will inform the new holder that they are subject to this policy. A ticket shall become void and will not allow entry to the stadium or have any right to a refund where CCFC believe it has been sold to another person at higher price, sold on the Internet (through unauthorised ticket brokers, auction sites or otherwise) or any other medium whether now or hereafter developed or it has been used as a prize in a lottery, competition or for any other promotional or advertising purpose unless expressly authorised by CCFC in writing.
  11. Entrance to the stadium is only permitted upon presentation of a valid ticket, which should be retained until the football match in question has been played to a conclusion. In addition, upon request, proof of identity may be required.
  12. The ticket gives access only to the block, row and seat indicated on the ticket and not to any other seat within the stadium, however CCFC reserves the right to re-allocate the ticket holder to any other seats in the stadium at any time.
  13. No person (other than the holder of a valid licence granted by CCFC or by a football authority with CCFC’s consent) may bring into, or use within, the stadium any equipment which is capable of recording or transmitting any audio, visual or audio-visual material or any information or data in relation to a match or the stadium, other than mobile phones or like devices for personal non commercial use.
  14. The ticket remains the property of CCFC at all times.
  15. CCFC excludes to the maximum extent permitted by the law any liability for loss, injury or damage to persons/property in or around the stadium (whether or not indirect or consequential). Nothing in the Ticket Purchase and Use Terms and Conditions shall exclude or restrict CCFC’s liability for its own negligence.
  16. CCFC Reserves the right to refuse any person the right to buy a ticket, entry to the stadium and to eject from the stadium any person: · who fails to comply with the Ticket Purchase and Use Terms and Conditions;
    • who does not produce a valid ticket on request; · who holds a ticket in breach of any of the paragraphs above;
    • whose presence within the stadium may be a source of danger, nuisance, annoyance or otherwise that may give rise to concerns in relation to the safety and security arrangements for the football match concerned. This includes excessive noise, smoking, use of foul and abusive language and the throwing of any object which might injure or cause damage to people or property;
    • CCFC will not tolerate any forms of bigotry, racism or inappropriate behaviour arising from any form of prejudice. Anyone found in breach of this condition could receive a warning, have their ticket confiscated without compensation, receive an indefinite life ban from the stadium and in some cases arrest;
    • who fails to comply with instructions from a CCFC steward or police officer, including refusal to be searched;
    • who is in possession of any item that may be used as a weapon or missile which includes but is not limited to flares and smoke bombs, or any bottle, can or tin;
    • who appears to be under the influence of alcohol and/or drugs
    • who is overly aggressive or abusive to any member of CCFC staff or a police officer;
    • who is suspected of committing, being likely to commit or having committed in the past a criminal offence within or on the site of the stadium;
    • who enters an area prohibited to the ticket holder;
    • who damages, interferes with or tampers with CCFC’s property in any way; or
    • who stands in a seated area, on a seat, in an aisle or gangway or climbs over any fences or other structures without permission.
  17. If these Ticket Purchase and Use Terms and Conditions are not accepted tickets should not be purchased or should be returned to the club immediately. The purchase and/or use of the ticket will be deemed to constitute acceptance by the user of these Ticket Purchase and Use Terms and Conditions in full.