Coventry City FC / Help

Help

For assistance in using the CCFC Official Online Ticket Office, view the Step By Step Guide and keep it on screen as you progress.

How can I contact the Club regarding issues relating to tickets and season tickets?

Step By Step Guide to Online Ticket Sales

Login If you have not got a Coventry Number and a password you will not be able to purchase tickets online.  If you do not have a Coventry Number AND a password, please call 0870 421 1987 to register.  If you are already registered with online ticket sales you can log on immediately.  

To Login

  1. Use your Coventry number which is a 13 digit number and your password to log in.
  2. If you have not bought online before, your password is set to your postcode which you should type in with block capitals. Do not leave any spaces when you type it in.  Please note that your password is case sensitive.
  3. If you have for forgotten your password you will be asked to enter your Coventry Number, press send and a password hint will be sent to your email address.
    Example Coventry Number: 1234567891011 password: RG20FL
    As the password is case sensitive, if it does not go through first time, try it with / without the caps lock. As a last resort, try it with a space.
  4. Once you have entered this information, click the enter button with the mouse rather than pressing enter on the keypad.
  5. HELP! I have tried to log in, but it tells me that my Coventry number and password does not exist. Make sure you have typed in your correct Coventry number and password. Also make sure that you have the right password with the right Coventry number. If you still have a problem e-mail ticketcentre@Coventry.co.uk, and we will get back to you as soon as we possibly can.
  6. Once you have logged in successfully your account screen will appear and will display your name and Coventry number.

Purchasing tickets

  1. Click buy tickets button
  2. Page entitled ONLINE TICKET SALES - FORTHCOMING FIXTURES Click on the game you want tickets for (highlighted in blue).
  3. Page entitled TICKET LOCATION. Choose your preferred seat area from the stadium map by clicking on the block you would like to sit in.
  4. Page entitled TICKETS REQUIRED. Choose a quantity of tickets that you require of each type - Adult, Concession and Juvenile and then press continue.
  5. Page entitled SHOPPING BASKET. If you are happy with the order click checkout to pay for the tickets. It you would like to remove a purchase/game click Delete.  To add other matches click Other Matches and to clear basket click on Clear Basket.
  6. Page entitled CHECKOUT.   Enter your credit/debit card details. (Sorry, but we do not take American Express or VISA Electron).
  7. Once the transaction has been completed you will be automatically directed to a confirmation window.
  8. You will also receive a confirmation e-mail to your e-mail address.

How to Register

If you have not got a Coventry Number and a password you will not be able to purchase tickets online.  If you do not have a Coventry Number AND a password, please call 0870 421 1987 to register.  If you are already registered with online ticket sales you can log on immediately.